Refund Policy

Please see below for our refund policy for each category. You can always contact us for any questions by calling, texting or emailing.

If you have any questions prior to ordering, please contact us at:
Phone: (321) 515-5505
Email: info@linkedpmj.com

Online Course Refund Policy
Due to the digital nature and inherent value of our educational materials and private support group access, all course sales are final once access has been granted. No refunds will be issued for any portion of the online course content or related materials.

Launch Kits Refund and Return Policy
All Launch Kit and Starter Kit Package purchases are final. Due to the nature of these packages—which include equipment, tools, supplies, training materials, digital resources, and access to proprietary educational content—we do not accept returns, exchanges, or cancellations and do not issue refunds once a purchase has been completed.

Customers are encouraged to carefully review the package description, included items, payment terms, and applicable policies before completing their purchase.

If any item arrives damaged, defective, or missing, the customer must contact LINKED Permanent Jewelry Training within seven (7) days of delivery. LINKED will review the issue and, when appropriate, repair or replace the affected item in accordance with the applicable warranty. Damage, defects, or missing items do not qualify the entire package for a return or refund.

By completing the purchase, the customer acknowledges and agrees that all payments are nonrefundable and that the sale is final.

Supplies, Materials, and Machinery Refund and Return Policy
All sales of supplies, materials, and machinery are final once an order has been placed. Please review all product details carefully, including measurements for chains, charms, and jump rings, before completing your purchase.

If you have any questions prior to ordering, please contact us at: (321) 515-5505 or info@linkedpmj.com.

Damages and issues
When you receive your order, please inspect it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.